Softline’s approach is based on the tiered model of the ISO/IEC 19770-1:2017 standard for ITAM. This standard is designed to provide a framework for planning, implementing and optimising a management system for IT Asset Management. A process implementation based on the ISO/IEC framework creates one common language between various disciplines within the organisation. Enabling organisations to align and integrate their IT Asset Management system with related ISO systems. Just think, for example, IT Service Management (20000), Information Security (27001) or Risk Management (73). The ISO/IEC 19770-1:2017 standard for ITAM, combined with hundreds of (inter)national customer cases, has been translated into the Softline House of ITAM®. Offering a phased approach for implementing IT Asset Management.
The ISO/IEC 19770-1:2017 standard for ITAM
The ISO/IEC standard forms an accepted theoretical and, above all, recognisable framework that makes it easy to connect with any other (international) business units that have their processes implemented based on an ISO standard. In addition, this approach also offers the possibility of benchmark ITAM processes at a(n) (inter)national level.
The ISO/IEC standard also offers the possibility of safeguarding processes and thus proving, among other things, that the ITAM implementation meets the objectives of Corporate Governance. In general, software publishers recognise, acknowledge and accept the value of ITAM processes based on the ISO/IEC standard as well. This creates a sense of trust in the compliance reports submitted to software suppliers.
The Softline House of ITAM®
The ISO/IEC 19770-1:2017 standard for ITAM, combined with hundreds of (inter)national customer cases, has been translated into the Softline House of ITAM®. A strong framework that is visualised as a house that has been built from the ground up, on top of the Management System. Depending on the needs and goals of an organisation, building blocks within the house can be implemented. So this does not mean an organisation needs to implement all building blocks to achieve their goals. You can read more about how deciding on the right path for your organisation looks like on the step by step approach.
The Management system
The ISO/IEC standard for ITAM is designed to enable organisations to align and integrate the ITAM system with other related ISO systems. These systems have the same structure and chapter layout. The emphasis lays on the management of the operation, instead of the operation itself. The management system uses the Plan-Do-Check-Act (PDCA) model as founding principle to create continuous improvement.
Tier 1: Trustworthy data
Tier 1 focuses on obtaining reliable data about software and related hardware, the organisation, the licences and contracts. Based on this data, the software licence position can be calculated. It also includes monitoring changes in the infrastructure or in the organisation that may affect the ITAM objective, as well as securing the sensitive ITAM data against loss or unauthorised access. Learn more about implementing tier 1, and why trustworthy data is of big importance whilst achieving license compliance.
Tier 2: Lifecycle integration
Lifecycle integration is about gaining control of the IT assets at all stages of the IT lifecycle. Tier 2 - life cycle integration - results in proactive rather than reactive management of IT assets. This ensures that software compliance and cost-efficiency issues can be avoided before they occur. Learn more about implementing tier 2, and how implementing lifecycle integration will help you achieve control.
Tier 3: Optimisation
Tier 3, optimisation, is about achieving greater efficiency and cost-effectiveness through functional focus (cost reduction). Focus on the contractual and financial side of IT assets, as well as the risks associated with their use. Lean more about implementing tier 3, and how you can achieve optimisations and cost savings.