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SAM Managed Services

There are different reasons why organisations want to outsource (parts of) their ITAM implementation and operation. This could be for example because the specialist knowledge is not available inhouse, or the team size does not match the set ITAM goals, or they are looking for a scalable solution to manage their (global) ITAM operation, or many other reasons. Regardless of what you decide to outsource, Softline is there to assist you reaching your company IT goals.

Softline supports organisations in setting up ITAM processes according to the ISO/IEC standard 19770-1:2017 for ITAM and in-house developed best practices in relation to the various ITAM tools. The House of ITAM® as best practice approach is used for the customer’s benefit, to develop a long-term strategy that effectively improves all ITAM areas of their company including the entire IT lifecycle of software. In 2020 & 2021, Softline was recognised by Gartner® as part of the global top ten in the Magic QuadrantTM for SAM Managed Services.

2021 Gartner® Magic Quadrant™ for SAM Managed Services

Gartner® is the leading provider of market research and analysis, specialising in IT developments. With the Magic Quadrant™ for “Software Asset Management Managed Services”, Gartner® helps the market make an informed decision on the SAM Managed Services Provider that fits an organisation best. Only providers that are among the largest and most established in the global market are selected, based on an extensive list of criteria. 

The analysts evaluated Softline and seven other providers of SAM Managed Services regarding the quality and effectiveness of their processes, systems, methods or procedures, among other things, which are intended to increase the competitiveness, efficiency and effectiveness of their customers. In addition, their vision, success, and customer satisfaction were also assessed.

The 2021 Gartner® report honours Softline Group as a Challenger.

"All providers have their own set of skills and approaches, that each fit a specific question. What I am personally most proud of, is the fact that we are able to report the highest unique client growth rate of all providers in the Magic Quadrant™, with notable contributions from EMEA and APAC, and this only strengthens our believe that we are on the right path: by continuous focussing on the customer’s needs and to walk with them on their specific, but most of all, unique SAM & ITAM journey”, says Martin Schaletzky - CEO Softline Group.

Gartner® Peer Insights

View Gartner'® Peer Insights reviews about our Software Asset Management Managed Services.

View our Gartner Peer Insight reviews

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

The Gartner® document is available upon request from Softline Group. Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner®'s research organization and should not be construed as statements of fact.

Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner®, Magic Quadrant™ for Software Asset Management Managed Services, 8 July 2021, Stephen White, Yoann Bianic, Rob Schafer. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Reaching SAM goals, Softline @ Signify

The Signify SAM journey so far can be summarised as a real success story that resulted in an impressive risk reduction and cost avoidance in less than 1,5 years. Signify has software license compliance under control, avoiding significant (financial) risks. Key enablers that helped realising these outcomes:

  • Well-defined governance in place and management support within Signify;
  • Good cooperation between the Signify SAM experts, the process stakeholders and service provider Softline;
  • Considering ISO/IEC 19770-1 as the standard best practice;
  • Implementation of tools that perfectly support the defined processes;
  • Initial focus on data completeness and quality.
Read the full Signify case study

Ellen de Belder: Head IT Quality, Risk & Compliance @ Signify

"Over the years, Softline has proven to be a real trusted advisor and knowledgable partner that helped us on our journey of becoming a mature SAM organisation. The set goals where high but, as a team, we were able to meet all expectations set and even over-achieve in some areas.

With the use of the Softline’s House of ITAM® that is based on the ISO/IEC 19770-1:2017 standard for ITAM, the perfect framework is set. It helped us to visualise the planned activities in an orderly manner and it enabled Signify to measure the progress on the overall ITAM maturity. An assessment against ITAM 19770-1:2017 kicks-off every new year and delivers input to the goal setting for Software Asset Management.

After the project finalisation and the first years of service, we together celebrated success and agreed upon a new three-year contract for the delivery of IT Asset Management Services.

A SUCCESSFUL implementation of MATURE Software Asset Management was not a walk in the park but, as a TEAM, with the right EXPERTISE and PERSEVERENCE, we made it WORK!"

Download this success story at Signify now.

Case study Hamburg Port Authority AöR

The Hamburg Port Authority SAM journey so far can be summarised as a real success story that resulted in an impressive risk reduction and cost avoidance. 

The results:

  • Effective use of the established license management tool;
  • Creation of a daily updated compliance overview;
  • Linking the IT infrastructure with license management;
  • Establishing the role of the license manager at the HPA;
  • Solution approaches to efficient alignment of IT;
  • Transparency and avoidance of incorrect licensing;
  • Permanent reduction of license costs.
Read the full Hamburg Port Authority AöR case study