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SAM Managed Services

There are different reasons why organisations want to outsource (parts of) their ITAM implementation and operation. This could be for example because the specialist knowledge is not available inhouse, or the team size does not match the set ITAM goals, or they are looking for a scalable solution to manage their (global) ITAM operation, or many other reasons. Regardless of what you decide to outsource, Softline is there to assist you reaching your company IT goals.

Softline supports organisations in setting up ITAM processes according to the ISO/IEC standard 19770-1:2017 for ITAM and in-house developed best practices in relation to the various ITAM tools. The House of ITAM® as best practice approach is used for the customer’s benefit, to develop a long-term strategy that effectively improves all ITAM areas of their company including the entire IT lifecycle of software. In 2020 & 2021, Softline was recognised by Gartner® as part of the global top ten in the Magic QuadrantTM for SAM Managed Services.

2022 Gartner® Magic Quadrant™ for SAM Managed Services

Softline Group, a European and globally acting IT consulting company, focussing on IT Asset Management, Information- and IT Security, Cloud and Future Datacentre as well as Digital Workplace, has been acknowledged by Gartner® as a »Visionary«.

„I am very proud that together with the entire Softline team, we managed to get acknowledged by Gartner® and we are recognized as a 'Visionary' in the 2022 Gartner® Magic QuadrantTM for SAM Managed Services. Last year we have already shown our international strength, by introducing our joined forces approach with Softline International, with local representation in over 60 countries. This year we managed to yet again take our next big step by visualising our ITAM strategy and the strong connection with FinOps and Application Modernisation. This approach will help organisations worldwide to strengthen their position and get full control over their IT processes and investments. We believe this recognition by Gartner® is an absolute great achievement, and I am very proud to be able to celebrate this as a team, located all over the globe”, says Dennis Montanje, Vice President ITAM of the Softline Group.

Montanje adds: „Our unique Softline 'House of ITAM®', where FinOps is now incorporated in the visualisation of the ISO/IEC framework, and is built on top of the standardised ISO/IEC management system of which all IT processes are designed. Being able to offer our customers an approach that is fully based on the ability of connecting all IT disciplines will not only help organisations to become stronger together, it will also offer organisations the opportunity to certify their ITAM management system. This will enhance their position towards software publishers and strengthen their control on IT spend all together.”

Gartner® Peer Insights

View Gartner'® Peer Insights reviews about our Software Asset Management Managed Services.

View our Gartner Peer Insight reviews

This graphic was published by Gartner®, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Gartner®, Magic Quadrant™ for Software Asset Management Managed Services, By Stephen WhiteYoann BianicRob Schafer, 19 July 2022 

Gartner® does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner® and Magic Quadrant™ are registered trademarks of Gartner® , Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Gartner® , Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner® document is available upon request from Softline Group.

Reaching SAM goals, Softline @ Signify

The Signify SAM journey so far can be summarised as a real success story that resulted in an impressive risk reduction and cost avoidance in less than 1,5 years. Signify has software license compliance under control, avoiding significant (financial) risks. Key enablers that helped realising these outcomes:

  • Well-defined governance in place and management support within Signify;
  • Good cooperation between the Signify SAM experts, the process stakeholders and service provider Softline;
  • Considering ISO/IEC 19770-1 as the standard best practice;
  • Implementation of tools that perfectly support the defined processes;
  • Initial focus on data completeness and quality.
Read the full Signify case study

Ellen de Belder: Head IT Quality, Risk & Compliance @ Signify

"Over the years, Softline has proven to be a real trusted advisor and knowledgable partner that helped us on our journey of becoming a mature SAM organisation. The set goals where high but, as a team, we were able to meet all expectations set and even over-achieve in some areas.

With the use of the Softline’s House of ITAM® that is based on the ISO/IEC 19770-1:2017 standard for ITAM, the perfect framework is set. It helped us to visualise the planned activities in an orderly manner and it enabled Signify to measure the progress on the overall ITAM maturity. An assessment against ITAM 19770-1:2017 kicks-off every new year and delivers input to the goal setting for Software Asset Management.

After the project finalisation and the first years of service, we together celebrated success and agreed upon a new three-year contract for the delivery of IT Asset Management Services.

A SUCCESSFUL implementation of MATURE Software Asset Management was not a walk in the park but, as a TEAM, with the right EXPERTISE and PERSEVERENCE, we made it WORK!"

Download this success story at Signify now.

Case study Hamburg Port Authority AöR

The Hamburg Port Authority SAM journey so far can be summarised as a real success story that resulted in an impressive risk reduction and cost avoidance. 

The results:

  • Effective use of the established license management tool;
  • Creation of a daily updated compliance overview;
  • Linking the IT infrastructure with license management;
  • Establishing the role of the license manager at the HPA;
  • Solution approaches to efficient alignment of IT;
  • Transparency and avoidance of incorrect licensing;
  • Permanent reduction of license costs.
Read the full Hamburg Port Authority AöR case study